Last updated: [September 2025]

At Urban Meets, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights.

• Personal details (e.g., name, email, phone number)
   
• Profile information (e.g., your city, interests, experience as a guide)
   
• Payment information (processed securely by third-party providers — we don’t store full card details)
   
• Usage data (e.g., how you use our site, cookies, IP address)
   

We use your information to:

• Create and manage your account
   
• Connect guides with travellers
   
• Process payments securely
   
• Improve our services and user experience
   
• Communicate updates, offers, or support information
   

We may share your data with:

• Service providers (e.g., payment processors, hosting providers)
   
• Legal authorities, if required by law
   

We will never sell your personal data to third parties.

Depending on your location (e.g., UK/EU under GDPR), you may have the right to:

• Access the personal information we hold about you
   
• Request correction or deletion of your data
   
• Withdraw consent to processing
   
• Request a copy of your data in a portable format
   

Contact us at [Insert Contact Email] to exercise these rights.

We use reasonable technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

Our site may use cookies to improve your browsing experience. You can control or disable cookies through your browser settings.

We may update this Privacy Policy from time to time. Updates will be posted here with a new “Last Updated” date.

If you have questions about this Privacy Policy, please contact us:
📧 [Insert Contact Email]

Last updated: [Insert Date]

Welcome to Urban Meets. By accessing or using our platform, you agree to these Terms of Service (“Terms”). Please read them carefully.

Urban Meets is a platform that connects travellers with local LGBTQ+ guides who want to share their city, culture, and experiences.

• You must be at least 18 years old to use Urban Meets.
   
• By signing up, you confirm that the information you provide is true and accurate.
   

• You are responsible for keeping your login details secure.
   
• You agree not to share your account or use someone else’s account.
   

• Guides are independent individuals, not employees, partners, or representatives of Urban Meets.
   
• Guides set their own schedules, choose the experiences they wish to offer, and decide how to present their knowledge of the city.
   
• Urban Meets provides the platform to connect guides with travellers but does not supervise, control, or direct guides.
   
• By joining as a guide, you confirm that you have the right to offer the experiences you promote (for example, you are not breaching local laws or third-party rights).
   
• Guides are responsible for ensuring their experiences are safe, respectful, and inclusive.
   

• Guides are responsible for providing accurate descriptions of their experiences.
   
• Travellers are responsible for reviewing guide information before booking.
   
• Urban Meets does not guarantee the availability, quality, or safety of any guide or experience.
   
• Travellers and guides are responsible for their own interactions and safety.
   

• Payments are handled by secure third-party providers.
   
• Guides may be subject to service fees.
   
• Refunds and cancellations follow the rules set in our [Refund Policy – coming soon].
   

You agree not to:

• Use Urban Meets for unlawful or harmful purposes.
   
• Harass, discriminate, or harm other users.
   
• Upload false, misleading, or offensive content.
   

• The Urban Meets name, logo, and platform content are owned by us.
   
• You may not copy, distribute, or use our content without permission.
   

• Urban Meets provides the platform “as is.”
   
• We are not liable for disputes, accidents, or damages that may occur between guides and travellers.
   

• We may suspend or close accounts that violate these Terms.
   
• You may delete your account at any time by contacting us.
   

We may update these Terms occasionally. Updates will be posted here with a new “Last Updated” date.

These Terms are governed by the laws of [Insert Country, e.g., United Kingdom].

If you have questions about these Terms, please contact us:
📧 [Insert Contact Email]

At Urban Meets, we’re building a safe, inclusive, and fun space where LGBTQ+ travellers and local guides can connect. To keep our community strong, here are a few simple guidelines:

• Be authentic – Share your real experiences, stories, and favourite spots.
   
• Be respectful – Treat travellers and fellow guides with kindness.
   
• Be inclusive – Celebrate diversity and welcome everyone.
   
• Be safe – Put your safety and the safety of others first.
   
• Be clear – Keep your communication honest, open, and professional.
   

• No discrimination, harassment, or hate speech.
   
• No misleading information about who you are or what you offer.
   
• No unsafe or illegal activities.
   
• No sharing of private details without consent.
   

We want every Urban Meets connection to feel safe, welcoming, and empowering. Following these guidelines helps us build a global community we can all be proud of.

If you see something that doesn’t feel right, please let us know at 📧 [Insert Contact Email].

Together, let’s make Urban Meets a place where stories are shared, communities connect, and pride shines everywhere.